Information & Responsibilities
The Enterprise Applications Administrator (EAA) is a generalist position responsible for managing and developing a broad portfolio of services and applications that serve the CalArts community at large. As with the entire CAIT team, the EAA is a customer-facing position and is responsible for providing an exceptional customer experience.
Reporting to the Director of Administrative Computing, the EAA is a primary point of contact for requests from the CalArts community regarding our core academic and business platforms and takes ownership of requests from receipt to resolution. Examples of CalArts’ primary platforms include Ellucian Colleague, G-Suite, Dot Net Nuke (DNN), and Tableau.
This position is often tasked with researching and implementing pilot platforms.
ESSENTIAL JOB FUNCTIONS:
• Responsible for managing CalArts’ enterprise platforms and services
• Develop and follow best practices that ensure the security, integrity, and performance enterprise platforms and services
• Create and maintain a robust documentation portfolio
• Maintain CalArts Information Technology’s standards, policies, and procedures
• Proactively manage customer problems and inquiries using CAIT’s ticket system (Zendesk)
• Be a partner with Customer Care and Network & Server Operations and CalArts faculty, professional staff, students, and community at large.
• Participate in ongoing training to stay abreast of new products, services, best practices
• In addition to the position responsibilities mentioned above, the individual has the responsibility to carry out unique tasks as requested by their superiors
• Excellent organizational skills, including the ability to prioritize and to manage multiple tasks simultaneously in a complex environment
• Strong empathetic approach to customer service
• Ability to analyze existing systems and processes to identify areas of opportunity
• Outstanding oral and written communications
• Outstanding attention to detail
• Ability to lift and carry up to 50lbs
• A willingness to travel to remote sites for system installation, maintenance, and troubleshooting
• Experience with higher education ERP systems such as Ellucian Colleague preferred
• Experience with SQL Server Management Studio preferred
• Experience with the following platforms desired: Ellucian products, Google G-Suite, Active Directory, Dot Net Nuke (DNN), Tableau, Blackboard Transact, Symplicity products
• Experience in a high-touch customer service role desired
• Experience Integrating 3rd Party and RESTful APIs desired
• Experience with SQL Server Administration a plus
• Experience with Identity Access Management (IAM) and/or Single-Sign On (SSO) a plus
• Experience implementing a workflow platform a plus
• Experience with cloud platforms (AWS/Azure) a plus
• Bachelor’s Degree in a related field and 2 years’ experience, or equivalent combination of education and experience
How to Apply
Position is available immediately. If you are interested, please submit a cover letter and resume to email@example.com. Please indicate in the subject line: Enterprise Applications Administrator in order to be considered.
Equity & Diversity
California Institute of the Arts (CalArts) seeks to employ faculty who can engage our diverse communities of learners at the highest levels of artistic endeavor and critical thinking. Across the range of practitioners from artists to scholars and librarians, we welcome candidates who possess a demonstrated worldview and cultural competency to support teaching and mentoring undergraduate and graduate students of varied backgrounds, capabilities, perspectives, social identities and gender expressions. CalArts is an equal opportunity employer.
CalArts has a multidisciplinary approach to its studies of the arts
through six schools: Art, Critical Studies, Dance, Film/Video, Music and
Theater. CalArts encourages students to explore and recognize the
complexity of the many aspects of the arts. It is supported by a
distinguished faculty of practicing artists and provides its Bachelor
and Master of Fine Arts students with the hands-on training and exposure
necessary for an artist's growth. CalArts was founded in 1961 and
opened in 1969 as the first institution of higher learning in the United
States specifically for students interested in the pursuit of degrees
in all areas of visual and performing arts.