How to Get Started - VA Benefits Frequently Asked Questions
What is the first step?
Check with the Department of Veteran Affairs (VA). If you are eligible, you should create a VA E-Benefits account. Once created, call the VA to request your Certificate of Eligibility (COE) and the VA will issue (via mail) an eligibility letter that outlines what benefits you are eligible for.
How do I contact the Department of Veterans Affairs for information?
By calling 888.442.4551 or visiting Veterans Affairs/G.I. Bill
How do I apply for VA Benefits?
By using the Veterans Online Application (VONAPP) at http://gibill.va.gov/apply-for-benefits/application/
I received my VA eligibility letter, now what?
Submit a copies of the COE, your DD214, and if you are changing the school to which your benefits are being paid, submit a copy of the VA’s Change of Program Form (link: VBA-22-1995) that you submitted to the VA, to our Certifying Official at firstname.lastname@example.org. Once you have registered for classes, immediately let your Certifying Official know so your classes can be certified.
How long does it take to receive VA benefits?
First-time recipients should receive their benefits in approximately six to eight weeks. Continuing students should receive their benefits in approximately three to four weeks. If your program qualifies, BHA should start at the end of the first month of attending certified classes and the book/supply stipend should arrive with each semester/term, often with first BHA of the same semester/term.
Who do I contact if I have questions regarding my eligibility or remaining benefits?
Please contact the Department of Veterans Affairs at 888.442.4551 or visit their site at Veterans Affairs/G.I.Bill.
How do I order my JST (Joint Services Transcript)?
Please visit the ACE (American Council on Education) website ACE Military and Veteran Students to order your JST. ACE will guide you directly to the ordering website for your military branch.
VA Change of Program/Place Form VBA-22-199
Erin Michelle Collins
Registrar/VA Certifying Official
Financial Aid Counselor/VA Certifying Official