Technical Support Coordinator

Details

  • Position Category: Non-Academic
  • Position Title: Technical Support Coordinator
  • School/Department: School of Film/Video
  • Reports To: Director of Technology for the School of Film Video
  • Time: Full-Time
  • Appointment: Regular

Information & Responsibilities

SUMMARY
This full time staff position is responsible for the technical support resources for the School of Film/Video. Technical support resources include: managing student technical assistants, overseeing content of technical support website, administering (delegating) “helpdesk” ticketing system, producing written and video technical documentation. Supports all forms of film and video making including documentary, narrative, experimental, animation and emerging forms.


 

Requirements

ESSENTIAL JOB FUNCTIONS:
•    Wrangling and management of the technical support website.
•    Manage technical support ticketing system.
•    Analyze support requests and needs to identify areas of improvement both in terms of documentation and instruction.
•    Track technical/operational issues; discover trends and alert technical staff.
•    Responsible for consistent instructional signage and labeling of equipment and facilities.
•    Develop a consistent written style, graphic design, and branding for all documentation, signage, and labeling.
•    Test and document workflows developed by technical staff and academic coordinators.
•    Develop and create technical screencast videos.
•    Work with Academic Coordinators, Faculty, and Staff to determine technical documentation needs, anticipate changes, and identify gaps.
•    Train and supervise Student Technical Assistants and Graduate Technical Assistants.
•    Supervise annual equipment and software inventory of all school facilities.
•    Maintain current web links to approved outside resources.
•    Perform other duties as needed.

SKILLS/ABILITIES:
●    Attention to quality and detail.
●    Demonstrated ability to anticipate and resolve problems.
●    Ability to work with highly motivated students who typically take an independent and often experimental approach towards their discipline.
●    Ability to establish and maintain effective communication with faculty, staff and students.
●    Excellent research, problem solving and organization skills.
●    Ability to take initiative, to work independently with minimal supervision.
●    Ability to multitask and handle interruptions in a faced paced environment.
●    Ability to lift, carry and push equipment up to 50 lbs.
●    Comprehensive knowledge and experience with video, film, lighting, and sound equipment.
●    Comprehensive knowledge of live action filmmaking and animation workflows.
●    Office management experience combined with specialized knowledge of academic policies and procedures.
●    Experience Mac, Windows, and productivity applications.
●    Web design experience.
●    Experience managing a team.
●    Detailed understanding of customer service.
 


 

Qualifications

EXPERIENCE:
•    Minimum three years film/video experience in areas of pre-production, production, installation, planning, or management.

EDUCATION:
•    Undergraduate degree or equivalent professional experience in related field.
 

How to Apply

This position is available immediately.  If you are interested, please follow this link to apply.

http://apply.interfolio.com/101828

Equity & Diversity

California Institute of the Arts (CalArts) seeks to employ faculty who can engage our diverse communities of learners at the highest levels of artistic endeavor and critical thinking.  Across the range of practitioners from artists to scholars and librarians, we welcome candidates who possess a demonstrated worldview and cultural competency to support teaching and mentoring undergraduate and graduate students of varied backgrounds, capabilities, perspectives, social identities and gender expressions. CalArts is an equal opportunity employer.

Further Information

CalArts has a multidisciplinary approach to its studies of the arts through six schools: Art, Critical Studies, Dance, Film/Video, Music and Theater. CalArts encourages students to explore and recognize the complexity of the many aspects of the arts. It is supported by a distinguished faculty of practicing artists and provides its Bachelor and Master of Fine Arts students with the hands-on training and exposure necessary for an artist's growth. CalArts was founded in 1961 and opened in 1969 as the first institution of higher learning in the United States specifically for students interested in the pursuit of degrees in all areas of visual and performing arts.

TypeNon-Academic
School/DepartmentSchool of Film/Video
Reports ToDirector of Technology for the School of Film Video
StatusFull-Time
AppointmentRegular
Requirements

ESSENTIAL JOB FUNCTIONS:
•    Wrangling and management of the technical support website.
•    Manage technical support ticketing system.
•    Analyze support requests and needs to identify areas of improvement both in terms of documentation and instruction.
•    Track technical/operational issues; discover trends and alert technical staff.
•    Responsible for consistent instructional signage and labeling of equipment and facilities.
•    Develop a consistent written style, graphic design, and branding for all documentation, signage, and labeling.
•    Test and document workflows developed by technical staff and academic coordinators.
•    Develop and create technical screencast videos.
•    Work with Academic Coordinators, Faculty, and Staff to determine technical documentation needs, anticipate changes, and identify gaps.
•    Train and supervise Student Technical Assistants and Graduate Technical Assistants.
•    Supervise annual equipment and software inventory of all school facilities.
•    Maintain current web links to approved outside resources.
•    Perform other duties as needed.

SKILLS/ABILITIES:
●    Attention to quality and detail.
●    Demonstrated ability to anticipate and resolve problems.
●    Ability to work with highly motivated students who typically take an independent and often experimental approach towards their discipline.
●    Ability to establish and maintain effective communication with faculty, staff and students.
●    Excellent research, problem solving and organization skills.
●    Ability to take initiative, to work independently with minimal supervision.
●    Ability to multitask and handle interruptions in a faced paced environment.
●    Ability to lift, carry and push equipment up to 50 lbs.
●    Comprehensive knowledge and experience with video, film, lighting, and sound equipment.
●    Comprehensive knowledge of live action filmmaking and animation workflows.
●    Office management experience combined with specialized knowledge of academic policies and procedures.
●    Experience Mac, Windows, and productivity applications.
●    Web design experience.
●    Experience managing a team.
●    Detailed understanding of customer service.
 


 

Education and Experience

EXPERIENCE:
•    Minimum three years film/video experience in areas of pre-production, production, installation, planning, or management.

EDUCATION:
•    Undergraduate degree or equivalent professional experience in related field.
 

Instructions

This position is available immediately.  If you are interested, please follow this link to apply.

http://apply.interfolio.com/101828

Equity and Diversity

California Institute of the Arts (CalArts) seeks to employ faculty who can engage our diverse communities of learners at the highest levels of artistic endeavor and critical thinking.  Across the range of practitioners from artists to scholars and librarians, we welcome candidates who possess a demonstrated worldview and cultural competency to support teaching and mentoring undergraduate and graduate students of varied backgrounds, capabilities, perspectives, social identities and gender expressions. CalArts is an equal opportunity employer.

Additional Information

CalArts has a multidisciplinary approach to its studies of the arts through six schools: Art, Critical Studies, Dance, Film/Video, Music and Theater. CalArts encourages students to explore and recognize the complexity of the many aspects of the arts. It is supported by a distinguished faculty of practicing artists and provides its Bachelor and Master of Fine Arts students with the hands-on training and exposure necessary for an artist's growth. CalArts was founded in 1961 and opened in 1969 as the first institution of higher learning in the United States specifically for students interested in the pursuit of degrees in all areas of visual and performing arts.