Information & Responsibilities
Reporting to the Director of Enrollment Management Operations, the CRM Operations Manager is responsible for the overall administration, maintenance, and support of the Technolutions Slate CRM system. This position will work collaboratively with the Enrollment Management Operations team and other Enrollment Management staff to provide overall management of the Slate CRM functionality, including applications, document management, inquiry and prospects, communication support, event registration management, user training, and system integrations.
ESSENTIAL JOB FUNCTIONS (including but not limited to)
- Oversee the day-to-day administration and management of the Slate CRM and act as the primary Slate Captain.
- Perform system configuration, maintenance, enhancement, and quality control processes for all online applications, from submission through decision release.
- Responsible for integration of admission data systems between Slate CRM and Colleague SIS.
- Provide CRM integration support for data needs with outside vendors.
- Responsible for data import for all inquiries, prospects, and applicants from internal and external systems and vendors.
- Provide support of Slate’s functionality in the areas of applications, event registration management, queries, form development, document management, communications, workflow maintenance, data uploads.
- Maintain and enhance custom online portals for prospects, applicants and admitted students.
- Ensure accuracy, high quality and integrity of data entered into admission systems and Colleague SIS through assessment and quality control reviews and audits.
- Create and maintain comprehensive documentation for application processing in Slate, data integration between Slate and other systems.
- Identify, collaborate, and incorporate new Slate CRM functionality and enhancements; to include timelines, testing, documentation, and execution of a training plan.
- Primary technical liaison for Slate CRM with internal campus partners (ie. Information Technology, Registrar, Academic Advising).
- Provide end user training and support, to include managing user accounts, profiles, permissions, and onboarding new users.
Be an active member of the Slate community, to include but not limited to; attend the annual Slate Summit conference, webinars, and other professional development opportunities.
Knowledge, Skills, and Abilities
- Strong analytical skills, with attention to detail.
- Ability to manage multiple tasks at once, with tight and shifting deadlines.
- Working knowledge with Slate online forms, process builders, data integrations, preferred
- Working knowledge or familiarity with SQL programming language preferred
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Demonstrated experience working and communicating inclusively and effectively within a
broadly diverse community of faculty, staff, and students.
- Bachelor’s degree
- 1 - 3 years’ experience working in higher education, admission, and/or enrollment
management. Must have experience with implementing, customizing and managing Slate
How to Apply
To Apply: This position is open until filled, but for full consideration please apply at email@example.com
Equity & Diversity
California Institute of the Arts (CalArts) seeks to employ faculty who can engage our diverse communities of learners at the highest levels of artistic endeavor and critical thinking. Across the range of practitioners from artists to scholars and librarians, we welcome candidates who possess a demonstrated worldview and cultural competency to support teaching and mentoring undergraduate and graduate students of varied backgrounds, capabilities, perspectives, social identities and gender expressions. CalArts is an equal opportunity employer.
CalArts has a multidisciplinary approach to its studies of the arts through six schools: Art, Critical Studies, Dance, Film/Video, Music and Theater. CalArts encourages students to explore and recognize the complexity of the many aspects of the arts. It is supported by a distinguished faculty of practicing artists and provides its Bachelor and Master of Fine Arts students with the hands-on training and exposure necessary for an artist's growth. CalArts was founded in 1961 and opened in 1969 as the first institution of higher learning in the United States specifically for students interested in the pursuit of degrees in all areas of visual and performing arts.