Director of Development Services
Position Category: Non-Academic
Position Title: Director of Development Services
Reports To: Executive Director of Development
Time: Full Time
Term of Employment:
Information & Responsibilities
The Director of Development Services reports to the Executive Director of Development, and will have close working relationships with the Vice President and Chief Advancement Officer, Development Officers, Alumni Relations staff and CalArts IT staff. The Director of Development Services is responsible for the management oversight of the development and implementation of the Institute’s fundraising database, prospect management system, event management system, engagement management system, crowd-funding database, and other services, such as wealth screening. The two major program areas for this role are information services and gift processing.
The Director of Development Services manages a staff of three and works closely with the Advancement staff to deal with a wide variety of functions relating to the development, implementation, maintenance, documentation, use and support of the hosted Raiser’s Edge database information system.
Responsibilities include preparing management reports, systems documentation, records maintenance, use and support of the hosted Raiser's Edge database information system, and indirect supervision of the gift processing function.
• Develop and run all selections requested by the CalArts' fundraising database users, in a timely fashion. In addition, the Director of Development Services is expected to be proactive in utilizing advanced analytical methodology to leverage the contents of the database to maximize opportunity.
• Run, maintain, and develop reports, and queries to monitor the integrity of data stored in the Raiser's Edge database.
• Comprehensive understanding of database security and will help determine who requires access to the various screens and tables. Any potential breaches of security must be considered in advance of releasing any information other than within the CalArts Advancement Office.
• Supervise the processing and acknowledging of gifts, pledges, pledge payments, matching claims, memorial gifts, in honor gifts, and other contributions to CalArts that may often be of significant dollar values. Monitors the timeliness and efficiency of processing, and assures that all corresponding links in the database are updated and maintained as gifts are processed. Record links may include but will not be limited to: spouses and other family members; other alumni and friends; corporations/foundations to employees/owners, etc.
• Collaborate with senior Advancement team members and faculty to develop strategies to meet current goals and future goals.
• Provide day-to-day management of the Development Services staff.
• Interact with major gift, corporate/foundation relations, planned giving, and school based directors of development, regarding the reporting of major and other gifts, appeals, events and other data maintenance activities.
• Database software purchases related to the Raiser’s Edge database is the responsibility of this position.
• Develop and maintain a positive, mutually respectful relationship with CalArts staff and volunteers
• Willingness to accept additional responsibilities as requested by the Executive Director of Development.
• Advanced computer analysis skills, including the use of software to create documents, spreadsheets, timelines, and reports is extremely important and will frequently need to be upgraded
• Ability to learn, interpret and apply a variety of complex policies and procedures with minimal guidance. The ability to share ideas and convey them in an efficient manner is mandatory, as is the ability to work with other departments on the campus in interpretation and enacting of these policies and procedures.
• Ability to organize, train and motivate staff particularly in the gift entry and biographical maintenance functions of the fund raising system.
• Ability to supervise and ensure the accurate processing of gifts and pledges and ensure processing deadlines are met.
• Ability to handle various special projects on an ongoing basis while addressing daily needs for the office.
• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with others.
• Strong commitment to teamwork and commitment to developing and maintaining collaborative, team relationships in a fast-paced work environment. Ability to train, motivate and manage staff in a high volume data entry environment.
• Excellent organizational, administrative and project management skills.
• A self-motivated, confident style that is coupled with sensitivity and flexibility.
• Ability to work well in a collegial environment.
• Proven ability to deliver results in a dynamic environment with multiple stakeholders.
• Proven ability to work independently and generate reports.
• Excellent interpersonal and communications skills with both internal and external constituencies.
• Ability to analyze and review current operational procedures, identifying problem areas, and optimize formats for data inputs and summaries.
• Sensitivity to and a strong commitment to the mission of CalArts.
• Extremely proactive approach to work. Someone that is solutions-oriented. Proven track record of building departments/teams.
• Excellent communicator with all people at every level.
• The highly public nature of the duties of the Director of Development Services requires good communication skills that will be frequently tested. Writing/proofreading skills will need to be employed and a good understanding of the English language, (both written and spoken) is highly important.
• Ability to work well under pressure and adapt easily to changing situations and priorities. Good judgment and consensus building skills. Flexibility.
• A good listener and strategist. Comfortable receiving input from many sources and able to analyze and formulate disparate information to a sound, well-organized plan.
• Attention to detail.
• Inspiring, creative and visionary.
• Diplomacy and tact.
• Positive daily work attitude on a consistent basis.
• High ethical standards.
• Values diversity.
• Bachelor’s Degree is preferred.
• Comprehensive understanding of the overall responsibilities of Advancement/Development Services. This includes gift processing and acknowledgments, prospect management, event management, biographical maintenance, and other data maintenance activities. This knowledge is essential for development of database policies and procedures, and in performing a liaison role with Development Service's staff.
• Equivalent of at least 7 to10 years of experience ideally, gained in a higher education environment, in an advancement or development office with a fund raising program of a similar size or greater than that of CalArts. Previous management experience is required.
• Minimum three to five years of experience with The Raiser’s Edge. Strong familiarity with SQL, Crystal Reports and other relational databases is critical.
• Understand office methods, procedures, practices and bookkeeping or accounting knowledge. An understanding of the relationships of these policies and procedures to those of the institute as a whole is critical.
• Advanced understanding of prospect research and best practices in the field in order to provide guidance and supervision of current research capacity.
How to Apply
This position is available approximately September 1st. If you are interested, please submit a cover letter and resume to:
Scott E. Miller
Scott Miller Executive Search
1231 Francisco Street
San Francisco, CA 94123
Equity & Diversity
CalArts is proud of its diverse student body and deeply committed to
supporting the cultural and artistic aspirations of all its students. A
commitment to increasing opportunities for low-income students and
currently disenfranchised groups is necessary, as is the desire to work
to support institutional goals of equity and diversity in an ongoing
way. CalArts is an Equal Opportunity Employer (EOE). In our efforts to reach a diverse application pool, please follow the link to fill out an optional survey: http://www.surveymonkey.com/s/Eq_Div
CalArts has a multidisciplinary approach to its studies of the arts
through six schools: Art, Critical Studies, Dance, Film/Video, Music and
Theater. CalArts encourages students to explore and recognize the
complexity of the many aspects of the arts. It is supported by a
distinguished faculty of practicing artists and provides its Bachelor
and Master of Fine Arts students with the hands-on training and exposure
necessary for an artist's growth. CalArts was founded in 1961 and
opened in 1969 as the first institution of higher learning in the United
States specifically for students interested in the pursuit of degrees
in all areas of visual and performing arts.